About the role:

We’re looking for UX specialists who can help craft the big picture while never losing sight of important details. The ideal candidate should possess an excellent sense of creative strategy that enables them to conceptualize, communicate, and deliver end-to-end user experiences and next-generation workflows for Gartner customers. If you are excited about growing business-critical product lines while achieving a high bar for ease-of-use for our customers then you are at the right place.

In this role you will help design UX and product innovations and apply lean product principles in everything we do. If you are interested to work with an agile scrum team in a lean startup at an established brand, this is the role for you.

This position involves conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, conducting design workshops, creating wireframes, mockups, prototypes, and iterating the solution in accordance with user testing. Having a strong goal-orientation (vs. a task-orientation) and an anchoring on the client experience will help you navigate the decisions needed to build great products. The Lead UX Designer will also be expected to support multiple engagements, coaching junior designers, positively influencing team collaboration, and building re-usable templates/processes.

What you will do: 

• Translate business requirements and complex design problems into intuitive and impactful solutions.
• Conduct behavioral and secondary research to understand customer pain-points, define problem statements, create customer personas, experience themes, and journeys.
• Partner with product owners and conduct workshops co-create product vision, success criteria, and road-map.
• Ideate multiple concepts and translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.
• Articulate the strategy behind design decisions and participate in regular peer-reviews.
• Create and maintain design system with reusable UX components, front-end libraries, and mockups optimized for a wide range of devices and interfaces.
• Implement a “lean” approach to product development where you and the team strive for early validated learnings by conducting quick usability testing that leads to shorter cycle times for delivering customer value.
• Support and collaborate with development teams throughout the implementation cycle.
• Support multiple long- and short-term projects while actively prioritizing workflow based on ROI, and business value generated.
• Lead by example and help junior designers grow in their career.

What you will need:

• Be passionate about resolving pain-points and elevating product experience.
• Degree in a related discipline with 8+ years’ experience in product/UI design solutions based in completely digital environments.
• Experience in conducting primary research and churing analytics data to communicate insightful information.

• A solid grasp of user-centered design (UCD), human Computer interaction, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability and accessibility concerns
• Ability to work with a geographically distributed team by clearly and effectively communicating design processes, ideas, and solutions to teams and clients
• Strong interpersonal skills and proactive attitude.
• Strong visual design, brand, and user experience instincts; ability to iterate designs and solutions efficiently and intelligently
• Understand basic CSS / HTML and Javascript

What you will get:

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching, and more

Who are we?

Gartner delivers actionable, objective insight to executives and their teams. Our expert guidance and tools enable faster, smarter decisions and stronger performance on an organization’s most critical priorities. We’ve grown exponentially since our founding in 1979 and we're proud to have nearly 16,000 associates globally that support our 14,000+ clients in more than 100 countries.

What makes Gartner a great place to work?

Our teams are composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We believe that a variety of experiences makes us stronger—as individuals, as communities and as an organization. That’s why we're recognized worldwide as a great place to work year after year. We've been recognized by Fortune as one of the World’s Most Admired Companies, named a Best Place to Work for LGBTQ Equality by the Human Rights Campaign Corporate Equality Index and a Best Place to Work for Disability Inclusion by the Disability Equality Index. Looking for a place to turn your big ideas into reality? Join #LifeAtGartner

What we offer:

Our people are our most valuable asset, so we invest in them from Day 1. When you join our team, you’ll have access to a vast array of benefits to help you live your life well. These resources are designed to support your physical, financial and emotional well-being. We encourage continued personal and professional growth through ongoing learning and development opportunities. Our employee resource groups, charity match and volunteer programs keep you connected to your internal Gartner community and causes that matter to you.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at +1 (203) 964-0096 or by sending an email to ApplicantAccommodations@gartner.com.