Product Experience Operations Intern
Product Experience | Remote, US

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Our agreement with employees
DocuSign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At DocuSign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

The team
Our Product Experience team - Design, Information, and Insights - focuses on our customers and their business needs. We contribute from the concept all the way to the building of world-class product experiences by partnering with Product Managers, Program Managers, Software Engineers and other cross-functional teams. Together, we are a team of craftspeople who aim to make the complex look easy. We employ insights, pixels, and words to solve big problems and make delightful experiences.

This position
The DocuSign Product Experience Operations summer internship program is a perfect opportunity for current students to experience the real world of design and research operations inside a highly successful digital product organization. You will actively engage in and contribute to the work of a talented, deeply experienced Operations team in partnership with Design and Research leadership and team members.

DocuSign is a deeply customer-centric company and UX research is vital to the work of the Product Experience team. You may help plan, recruit for and coordinate generative research to answer the big questions or user testing to help the team get valuable feedback on their product designs.

The Product Experience Operations teams enables product designers and managers to focus on doing their best work. You may help with redefining the processes and best practices that support teams and their work, making sure we have the right team rhythms and rituals or measuring team health and impact through metrics. You will focus on a key project, or set of projects, that will advance your program management skills and give you an opportunity to improve or create a design operations program.

This position is an individual contributor role reporting to the Design Operations Lead and is designated Remote.

Responsibilities

• Be an active member of the Product Experience Operations team and collaborate with Design and Research team members
• Work on real Product Experience Operations projects that can have a tangible impact on our Product Experience team’s efficiency and effectiveness
• Participate in projects that fall within our People / Practice / Portfolio framework for Operations, including Recruiting & Onboarding, Budget Management, Workflow & Planning Frameworks, Metrics, Team Health, Research Coordination, Research Recruiting, Design Education, and other areas
• Receive coaching, mentorship and learn from experienced members of the team
• Plan and perform operations work and present findings and recommendations to stakeholders and team members
• Help identify opportunities for improvement in how the Product Experience Operations team supports the Product Experience organization and teams
• Attend team meetings, workshops and events

Basic qualifications

• Currently enrolled in a college, university or trade school in an undergraduate or graduate program. Students who are within one year of graduation preferred. Recent graduates can be considered.
• Focused on the following areas: design strategy, interaction design, research, project management or related field
• This role is not eligible for CPT, OPT or sponsorship now or in the future

Preferred qualifications

• Familiar with common design and research methodologies
• Familiar with G Suite and standard design tools or research tools
• Clear communication and presentation skills
• Familiar with interaction design, UX research or operations within a design, research or similar digital product organization
• Possess a deep interest in and curiosity about design and research operations
• Be willing to experiment and learn, be comfortable with ambiguity and uncertainty and have a problem solving mentality
• Have a naturally collaborative spirit and be willing to work with staff and teams to listen, learn and help
• Be comfortable independently managing your time, prioritizing tasks and working within deadlines
• Familiarity with Confluence or Jira

Based on Colorado law, the following details are for Colorado individuals only: Colorado hourly pay range for individuals pursuing an undergraduate degree: $38/hour - $39/hour and eligible for bonus, equity and benefits.

Vaccination requirement

DocuSign may require all employees to be fully vaccinated against COVID-19 and provide proof of vaccination to visit a DocuSign office, to meet with potential or actual customers or business partners, or for other business-related purposes, in accordance with local law. Please note that DocuSign has contracts with different governments globally which may require compliance with local and federal laws.

About us
DocuSign helps organizations connect and automate how they prepare, sign, act on, and manage agreements. As part of the DocuSign Agreement Cloud, DocuSign offers eSignature: the world's #1 way to sign electronically on practically any device, from almost anywhere, at any time. Today, over a million customers and hundreds of millions of users in over 180 countries use DocuSign to accelerate the process of doing business and simplify people's lives. And we help save the world’s forests and embrace environmental sustainability.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. DocuSign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

Accommodations
DocuSign provides reasonable accommodations for qualified individuals with disabilities in job application procedures, including if you have any difficulty using our online system. If you need such an accommodation, you may contact us at accommodations@docusign.com

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